You have questions we love to answer.
Frequently Asked Questions
What exactly do we do and see during a port visit?
A detailed itinerary is provided for each of our tours, but our guides are more than happy to adjust your tour to your specific interests.
Where does a port tour start or end?
By default:
- The City & Port tour, Trendy Ouskirts Tour and Oosterweel megaproject tour start near the Central Station of Antwerp. The exact location will be shared after reservation.
- The port tour (not 'City and port') starts at Vespa Waasland at the Gentseweg 365, 9120 Beveren
When you book a tour, we provide you with the exact location in full detail.
If you want, we can change the start location or arrange for a pickup: discuss this with your guide.
Can I pay per bank transfer or invoice?
Yes, but mind our terms and
conditions: payment has to be fulfilled and registered on our account 14 days in advance of your tour.
Payment information and invoices will be provided after booking a tour.
How do I change my booking?
We try to provide optimal flexibility, any changes can always be discussed.
To change a booking:
- You can follow the link provided in the automated email you receive after booking a tour
- Let us know via Whatsapp-chat at +32 456 89 02 03
- Send us via email at reservations@antwerpvespatours.com
In order to avoid mistakes, we don't process changes based on phone calls.
Can I cancel my booking?
We're sorry to hear you want to cancel your booking. First of all, let us asure you we try to provide maximum flexibility for changes and cancelations.
There are a few limitations however:
- Any cancelations earlier than 14 days prior to the tour can be processed with a full refund.
- Any cancelations later than 14 days and earlier than 1 day prior to the tour can be processed with a 50% refund.
- Any cancelations later than 1 day prior to the tour can be processed with a 20% refund.
We preserve the right to cancel a tour from our end in case of:
- Extreme weather conditions
- Sudden illness or emergency of our guide (we always try to find a replacement)
- Technical issues (we always try to find an alternative)
- Force majeure due to external factors such as strikes, local events or government-imposed restrictions
We provide maximum flexibility to move your booking to another date, if desired.
Can you organize our event?
No, we are not an event planning agency or a travel package agency. We restrict our products and services to providing guides and some forms of transportation.
Notwithstanding we do love to advice you with possible scenario's for your event, of which we are very happy to be a part of. We can even recommend some event agency's!
Can we join another group?
No, we offer private tours exclusively and always aim to adjust our tours as much as possible to the specific interests and desires of our guests.
Who is behind Antwerp Vespa Tours?
Antwerp Vespa Tours is a product of the Belgian company HeyHello BV with VAT nr. BE0555677960
HeyHello is fully owned by founder and manager Laurens Van Lieshout and is not sponsored or funded by any form of third-party organization.
